Refund Policy (For Food & Beverage Business)
Effective Date: 2024-01-01
This refund policy applies to all orders placed at Nomcycle (hereinafter referred to as “the Restaurant”), including dine-in, takeaway, and delivery. We are committed to providing high-quality food and service. If a customer is dissatisfied due to specific circumstances, we will handle refund requests based on the following policy.
1. Eligibility for Refunds
Refunds may be granted under the following circumstances:
1.1 Food Quality Issues
The food is spoiled, contains foreign objects, or has other significant quality issues (photo evidence is required).
The food delivered is significantly different from the order (e.g., a steak was ordered, but fried chicken was delivered).
1.2 Order Mistakes
The wrong food items were delivered, or part of the order is missing, and no reasonable replacement is available.
The order contained allergens that were not excluded per the customer’s request.
1.3 Delivery Issues (For Delivery Orders Only)
The order was not delivered due to a restaurant-related issue.
Delivery exceeded the estimated time by more than 60 minutes, and the customer no longer wants the order (only applicable for restaurant-managed delivery).
1.4 Other Special Circumstances
The customer provides a valid reason, and the request is approved by the restaurant management.
2. Non-Refundable Situations
Refunds will not be granted under the following circumstances:
The food does not meet personal taste preferences (e.g., “I didn’t like the flavor”).
Food temperature or texture changes due to the customer’s delay in pickup or consumption.
More than 25% of the food has been consumed, and no significant quality issues are reported.
Delays caused by third-party delivery services where the restaurant prepared the order on time.
Subjective reasons such as “changed my mind” or “not hungry anymore”.
3. Refund Request Process
Submit a Refund Request:
Customers must request a refund within 24 hours of receiving the order via:Contacting the restaura