Terms and condition

Order Confirmation: Once the customer places an order, the system will automatically generate an order and send a confirmation email or SMS to ensure that the customer knows the order has been received and is being processed.
Order Modifications: Before the order is confirmed, the customer can modify or cancel the order. Once the order enters the processing stage, modifications or cancellations may be restricted.

Payment Methods: Customers can complete their payments through various payment methods, including credit cards, debit cards, and third-party payment platforms (e.g., PayPal, Apple Pay, etc.).
Payment Security: All payment information will be processed via encryption to ensure the security of the customer's payment.

Delivery Time: The restaurant will make its best effort to deliver the order within the estimated time. However, due to traffic or other unforeseen circumstances, there may be delays.
Delivery Area: Delivery services are limited to designated areas, and customers need to confirm whether their location is within the delivery zone.

Refund Requests: If a customer is dissatisfied due to food quality issues, order mistakes, or delivery delays, they may request a refund within a specified time. The specific refund policy will be based on the restaurant’s and delivery platform’s regulations.
Return Policy: Once the food is delivered, it cannot be returned. Refunds are only available for food with quality issues or other special circumstances.

Order Accuracy: Customers must provide accurate delivery addresses, contact information, and any special requests (e.g., allergies, food preferences). Incorrect addresses or information may result in failed deliveries, and the restaurant is not responsible for refunds.
Receiving the Order: Customers must receive the order within the estimated delivery time. If the customer fails to receive the order in time, the restaurant has the right to consider the order complete and refuse a refund.

Platform Services: The delivery platform is responsible for connecting the restaurant and the customer, ensuring smooth order transmission, secure payments, etc. The platform is expected to assist in resolving delivery delays or errors.
Third-party Delivery: If a third-party delivery service is used, the platform is not directly responsible for issues arising during delivery but will make efforts to coordinate solutions.

Food Hygiene: The restaurant must ensure that the food provided meets food safety standards and hygiene requirements. Food should be fresh, clean, and meet the customer's health needs.
Allergens and Special Requirements: Customers should inform the restaurant of any allergies or special dietary requirements when ordering. The restaurant will try to meet customer needs but is not responsible for health issues caused by allergens.

Compliance with Laws: Customers must comply with local laws and regulations when using the delivery platform and must not engage in any illegal activities.
Prohibited Abuse of the Platform: Customers should not use false information, harassment, or threats to disrupt the normal operation of the restaurant or the delivery platform.

Personal Information Protection: The restaurant and the delivery platform are committed to protecting the customer’s personal information. Customer information will not be disclosed to third parties without the customer’s consent.
Data Usage: The platform may collect customer order information, payment information, etc., to improve services or offer personalized recommendations.

Service Termination: The platform has the right to terminate or suspend services at any time, especially in cases of violation of these terms and conditions.
Account Deactivation: If the customer violates the platform’s regulations, the platform has the right to deactivate their account and revoke their access to the platform.

Arbitration and Applicable Law: In the event of a dispute, the restaurant or platform and the customer should attempt to resolve it amicably. If no resolution is reached, the dispute will be submitted to the court in the platform’s jurisdiction or resolved through arbitration.

Terms Modifications: The platform or restaurant has the right to update or modify these terms and conditions at any time. The updated terms will be published on the platform and will take effect immediately.